We Are Here To Support You and Your Business
In response to Coronavirus (COVID-19), we have made some changes to promote good health & wellbeing for our employees whilst ensuring we continue to offer the high level of service you have come to expect from us. With most Paxton employees now working from home, we are confident you will see little change to working with us.
Free 45 minute webinar every Friday!
Missed our last webinar? Don’t worry, we’ve got more! Due to high demand we are now running these every Friday till June.
What’s new with Net2?
Find out by registering for our latest webinar. Get up to speed in just 45 minutes with the very latest in Paxton’s most popular system and be ready to offer something new to your customers!
Every Friday, 2:00pm (EST)
Ordering Paxton Products
Due to excellent relationships with our suppliers and we do not currently foresee any significant delays to the availability of our products.
However, we are monitoring the situation on a daily basis and will update you promptly if anything should change. If you have a product order or query, please contact our Customer Support team who will be happy to help.
Read on to see what other support we have put in place for you…
Customer Support Are Still Available
Our Customer Support team is ready and waiting to take your call. While we have scheduled some of our team to work remotely, you won’t notice any difference in the level of support and service you get from us.
Our team is here to help you five days a week
Mon-Fri 8am-8pm EST
Your Paxton Sales Team Are Still On Hand to Support You
Paxton is still open for business and we’re ready to meet you online today! Your Sales Representative is available for remote meetings to discuss your upcoming projects and provide sales and system support.
If you already had a meeting scheduled, your rep will be in touch to discuss the new arrangements.
Get in touch at salesUS@paxton-access.com to book your virtual sales meeting.
If you need support and aren’t sure who your rep is, you can find them here.
Remote In-Person Training
We are continuing our commitment to live installer training. Simply email trainingUS@paxton-access.com and our experienced team of Paxton trainers can schedule a remote training class dedicated to your needs.
Choose if:
You have a live opportunity but require training to close
You are looking for live interaction and Q&A
You want a virtual classroom with a dedicated teacher
You have some colleagues you would like to join
You have specific training needs
Your Paxton Resources
Don’t forget that you have access to a bank of ready-made resources available here on our website under the ‘Install Paxton’ tab for you to use whenever you like – it’s your must-have toolkit for installing and quoting.
You’ll find product brochures, product videos and tutorials, technical documentation, software downloads and more.
Make sure you also check out our Facebook, LinkedIn and Twitter pages for the latest updates information.
Quick links
Click on a link to jump directly to that update
Ordering Paxton Products – 03/25/2020
Customer Support Availability – 03/25/2020
Your Paxton Sales Team – 03/25/2020
Remote In-Person Training – 03/25/2020
Your Free Resources – 03/25/2020
FAQs
1. What changes has Paxton made to ensure the wellbeing of their employees and their customers?
In line with best practice recommendations on staying home and social distancing, the majority of our employees are now working from home. This includes technical support, training, sales and marketing communications working from home. The core staff remaining at our premises are adhering to strict social distancing guidelines.
2. With employees working remotely, will the level of service you provide be affected?
No, not at all. As a technology company we are well prepared and will use technology to our advantage to maintain excellent customer service whilst ensuring the utmost comfort and wellbeing of our Paxton team.
3. Can we expect any further changes at Paxton, as the situation progresses?
Please be assured, we are monitoring the situation daily to ensure any changes required can be implemented quickly with minimum disruption. As a technology company with a track record in responding dynamically to changing events, we are well positioned to adapt while maintaining business as usual practices.
4. Can I still get support from my Regional Sales Manager?
While in-person meetings have been temporarily postponed, Paxton are open for business. Our team of Paxton experts are ready for remotes meetings and can offer customers support on:
• Sales support
• Product demos & system overviews
• Project planning
• Quoting and commissioning support
Simply send us an email at salesUS@paxton-access.com and we’ll process and schedule your meeting within 48 hours. Then we’ll send you the details and meet you online.
5. Is free installer training still available?
Absolutely! Simply email us at trainingUS@paxton-access.com and our experienced team of Paxton trainers will be in touch within 48 hours to schedule a remote training class dedicated to your needs. In line with government guidance, we have postponed all face-to-face training sessions for the time being, however we are continuing our commitment to live installer training.
A live web training session is the right choice for you if…
• You have a new project opportunity but require training to help you close
• You are looking for live interaction and Q&A
• You want a virtual classroom with a dedicated teacher
• You have colleagues who you would like to join training with you
• You have specific training needs
6. Is your Support team still on hand if I have questions or technical issues?
Yes, our Technical Support teams around the world are ready and waiting to take your call. While we have setup the majority of our team to work remotely, you won’t notice any difference in the level of support you get from us, or in the time it takes to answer your call.
7. How do I reach the Customer Support team?
The contact details for Support have not changed. You can find them on our Contact Us page.
8. Will product supply be affected by the current situation?
We have been working closely with our supply chain partners to mitigate any disruption to the supply of Paxton products. At this point in time we do not foresee any significant delays to product supply that will impact our customers.
However, we are monitoring the situation daily and will promptly update you if anything should change.
9. How can I stay up to date on the latest news from Paxton during this time?
We will share all updates with subscribers to our newsletter, as soon as there is news to share. If you’re not yet subscribed, you can do so here.
You can also follow our Facebook, LinkedIn and Twitter pages for all the latest Paxton news and updates as well as handy hints and tips for quoting and installing security solutions.
13. Can I still get access to Paxton product information and literature, so I can prepare for upcoming projects?
Absolutely! Our brand-new website is packed with helpful information and answers to the most frequently asked questions so you can get your job done easily and still offer your customers the highest level of service.
Things to look for:
Dealer resources (in the ‘Install Paxton’ section) – your must-have toolkit for fitting and quoting Paxton products. Here you’ll find product brochures, product videos and tutorials, technical documentation and software downloads
Products & solutions – a handy guide to the benefits and uses of our core systems; Net2 and Standalone
Who uses Paxton – real world examples and tips and tricks for quoting Paxton at a range of sites
14. What other content is available?
You can also find a range of helpful videos from product overviews to demos on our Paxton YouTube channel? Watch online to brush up on your product knowledge and share them with your customers via your own social media channels.
